We, the TeamViewer GmbH, take protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws.
The following policy provides an overview of how we ensure this protection and what kind of data is collected for what purpose.
Information about the Collection of Personal Data
Below we provide information about the collection of personal data when using this website and the TeamViewer product. Personal data is any data that can personally reference you, such as your name, address, email addresses, user behavior.
The service provider in accordance with § 13 Telemediengesetz (TMG) [German Telemedia Act] and the responsible body in accordance with § 3 para. 7 Bundesdatenschutzgesetz (BDSG) [German Federal Data Protection Act] is TeamViewer GmbH, Jahnstr. 30, 73037 Göppingen, for details see our imprint: https://www.teamviewer.com/imprint/.
We maintain technical measures to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access. These measures are adjusted according to the latest technologies.
Collection of Personal Data for Informational Use
When you merely use the website for informational purposes, i.e. if you do not log in to use the website, register, or otherwise provide us with information, we do not collect any personal data, except for the data transmitted by your browser that enables you to access the website. This includes:
- IP address
- Date and time of the request
- Time zone difference from Greenwich Mean Time (GMT)
- Content of the request (specific site)
- Access status / HTTP status code
- Volume of data transmitted each time
- Website from which the request comes
- Operating system and its interface
- Language and version of the browser software
- The country of origin for the visitor
Collection of Personal Data for Use of the Product
By using the TeamViewer product, TeamViewer collects data as it deems appropriate for the fulfillment of the contract. This includes, among other things, the TeamViewer ID as well as the IP address of the last access. TeamViewer does not collect any content data and due to end-to-end encryption, cannot access the contents of your connection.
Furthermore, cookies are stored on your computer when you use the website. Cookies are small text files that are stored on your hard disk in association with the browser you are using and through which specific information flows to the agency that sets the cookie (in this case, us). Cookies cannot initiate programs nor deliver viruses to your computer. They serve only to make the internet service more user-friendly and effective.
The information stored using cookies is stored separately from any additional data provided with us. In particular, the cookie data is not associated with your other data.
This website uses persistent cookies, among others. Persistent cookies are automatically deleted after a specified period that may differ depending on the cookie. The persistent cookies that we use persist for about 3 hours after the time they are no longer in use or after the browser is closed.
You are always able to delete the cookies in the security settings of your browser.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “Cookies”, text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If you enable IP anonymization on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. By order of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services regarding website and internet use to the website operator.
The IP address transmitted by your browser as part of the Google Analytics will not be merged with other data from Google.
You may block cookies from being stored by adjusting the settings in your browser software; however, we would like to point out that in this case, you may not be able to use all of the features on this website to their full extent.
You can also block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
This website uses Google Analytics with the extension “_anonymizeIp()”. As a result, IP addresses are processed in a shortened form and direct references to people can be excluded.
Use of Google AdWords
Our website uses Google Conversion Tracking. If you clicked on an ad delivered by Google on our website, a cookie is placed on your computer by Google AdWords. The cookie for conversion tracking is placed when a user clicks on an ad delivered by Google. These cookies expire within 30 days and are not personally-identifiable. If the user visits certain pages on our website and the cookie has not yet expired, we and Google will be able to recognize that the user has clicked on the ad and proceeded to that page. Every Google AdWords customer gets a different cookie. Cookies cannot therefore be tracked across sites by AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in for conversion tracking. Customers are given an overall number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag. However, they will not receive any information that can personally identify users.
If you do not want to participate in the tracking, you can take the necessary steps to block a cookie – such as through a browser setting, which generally disables cookies from being stored, or adjust your browser settings in such a way that cookies from the domain “googleleadservices.com” are blocked. Please note that you may not delete the opt-out cookies as long as you do not wish for measurement data to be recorded. If you delete all of your cookies, you must reset the opt-out cookie once again.
Use of Google Remarketing
This website uses the remarketing feature from Google Inc. This feature is used to present website visitors interest-based advertising within the Google ad network. A “cookie” is stored in the browser of a visitor to the website that enables the visitor to be recognized again later when visiting these websites, which are a part of the advertising network from Google. On these pages, the visitor can be presented with advertisements that relate to content that the visitor has previously called up on websites that use the remarketing feature from Google.
Use of Our Website Features
In addition to an informative use of our website, we offer various services that can be used based on interest. To do this, you must usually provide additional personal data that we will then use to provide the respective service. If extra voluntary details could be provided, these will be marked accordingly.
11.1 Use of the “Contact” Feature
When you contact us via email or via the contact form, we will store your email address and, if you have provided them, your name and phone number in order to answer your questions.
11.2 Use of the “Buy Now” Feature
If you buy our product through our website, we will collect and store your contact data (name, address, and email address), as well as which payment method you have chosen in order to be able to fulfill our obligations under the resulting business relationship. If you provide them, we will also store your company name, phone number, as well as the selected country.
11.3 Use of the “Request a Quote” Feature
If you want to request a quote for our product, you will be prompted to specify the desired products as well as your contact data (name, address, and email address) and your company in order for us to process your request. This information will then be used by us to answer your request and also to be able to fulfill our obligations from the resulting business relationship. If you provide them, we will also store your phone number as well as the selected country.
11.4 Use of the “Subscribe” Feature for the Newsletter
If you wish to sign up for our newsletter, you will have to enter you email address in the appropriate field. We will then store your email address in order to send you our newsletter.
11.5 Use of the “Support” Feature
When you place a support request, you will be prompted to send an email request. Therefore, when you contact us here, we will store your email address, your name, and your telephone number, if you have provided it, in order to answer your questions. We will also store your message so that we can process your request.
11.6 Use of the “Career” Feature
11.7 Use of the “Feedback” Feature
When you contact us via the feedback feature on the website and in the product, we will store your email address, your country of origin, and if you have provided them, your name, company, phone number, your license key, as well your TeamViewer ID, in order to answer your questions. We will also store your message including the subject and any potential attachments so that we can process your request.
11.8 Use of the “Reply” Feature in the Blog
As part of our blog, you have the ability to add a comment under a post. In addition to the content of your comment, we request and store your name and email address.
11.9 Use of the “Subscribe to Blog” Feature
If you wish to sign up for our blog news, you will have to enter you email address in the appropriate field. We will then store your email address in order to send you the blog news.
11.10 Use of Features for servicecamp
In order to use servicecamp for free and for us to provide the service, you will have to create an account. In this case, your email address, as well as your name will be requested and stored.
Use of the “Send” or Feedback Features.
When you contact us via this feature on the homepage or in the product which enables you to ask questions, your email address, name, as well as your message will be stored in order to answer your questions.
11.11 General Information on the Use of Contact Features
TeamViewer is a globally active company. Our employees therefore have contact with many languages. It may be necessary to have the message that you enter into the text field translated through the use of translation tools, so that we can process every inquiry. This will only happen if absolutely necessary. Furthermore, your text will only be translated and used so that we can process it. Please make sure that you do not enter personal information here, if you have concerns about the translation process.
Consent and Limits to Use
When entering personal or business data (email address, names, addresses), the disclosure of your data is entirely voluntary. By entering this data, you indicate your consent that the entered data can be collected, processed, or used for the purposes of establishing contact, processing contracts, for advertising, or for the protection of our own legitimate business interests with regard to advising and supporting our customers and prospective customers. It will not be collected, processed, or used for any other purpose. This consent may be revoked with future effect at any time.
Such data will not be transferred to third parties unless this is specifically requested by yourself. Companies affiliated with us (within the meaning of § 15 AktG [Aktiengesetzes; German Stock Corporation Act]) shall not be regarded as third parties.
Data Transfer to Third Parties
We can transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be informed specifically about the transmission to the third parties before your data is forwarded.
In some cases, we use external service providers to process your data. We have chosen these providers carefully and have commissioned them in writing. They are bound by our directives and are regularly monitored by us. These service providers will not forward this data to third parties. Insofar as these service providers are located in the US, we will notify you of this in connection with the respective functions. This data processing is also carried out according to current law.
Comments on posts in the blog, among other things, are accessible to everyone. You should check your posts before publishing them in order to ensure that they do not contain information that is not intended for the public. You have to anticipate that your posts will appear in search engines and that they can be accessed globally without a purposeful call to our offering.
Use of Our Online Store
If you would like to place an order in our online store, you can choose whether you would like to enter the data necessary for your order only once for this order, or whether you would like to create a customer account which stores your data for later additional purchases. When you do not create a customer account, we will store your data for the purpose of fulfilling the contract and then delete it as soon as we are no longer legally required to store it. Required fields that are necessary to fulfill the contract are specially marked; any additional information is voluntary. Upon creation of an account under “My Account”, the data entered by you there will be stored with the ability to be revoked later.
We will use the data you enter to fulfill your order. For this purpose, we will give your address data and possibly payment information to companies that support us in this area. We will delete this data after fulfillment of the contract and the tax and commercial storage periods.
In order to prevent unauthorized third party access to your personal data, in particular financial data, the ordering process is encrypted using SSL technology.
Right to Obtain Information and Revocation
You have the right to request information from us about the data stored about you with us at any time, as well as to their origin, recipients or categories of recipients to whom this data is transmitted, and the storage purpose.
If you have given consent for the use of data, you can revoke this consent at any time.
All requests and inquiries for information or objections for data processing should be sent by email to [email protected] or to the address specified in Point 3.
For persons to register for our newsletter who are not yet a customer of ours, we use a method called the double opt-in method. This means that after you enter your email address, we will send you a confirmation email to the specified email address where we will ask you to confirm that you want us to send you the newsletter. If you do not confirm within 24 hours, your application will be deleted automatically. If you confirm your desire to receive the newsletter, we will store your email address until you unsubscribe. Storing this is used solely for the purpose of being able to send you the newsletter. We also store your IP address and times when you register and confirm in order to prevent your personal data from being misused.
Your email address is the only piece of information required to send the newsletter. Providing additional, specially marked information is voluntary and will be used solely to personalize the newsletter. This data will also be completely erased upon revocation.
Your consent for the newsletter to be sent can be revoked at any time. You can revoke your consent by clicking on the link provided in each newsletter email or by sending a message to the contact details given in the imprint.
Use of Social Media Plugins
We currently use the following social media plugins: Facebook, Google+, Twitter.
Address for the respective providers and URLs to their privacy policies:6
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; Additional information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other applications as well as http://www.facebook.com/about/privacy/your-info everyoneinfo.
Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de.
Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy.
You may opt out of using these social media plug-ins and other cookies at any time with effect for the future by deactivating the cookies in your browser settings.
We use a social plugin from the social network, facebook.com, on our website. Facebook is a company of Facebook Inc., 1601 S. California Ave, Palo Alto, CA, 94304, USA. The plugins are identifiable by one of the Facebook logos. This is a “thumbs up symbol”. The phrase “Facebook Social Plugin” also appropriately identifies it. The list and appearance of the Facebook Social Plugins can be viewed at the following Internet address: http://developers.facebook.com/plugins.
With the help of the “Facebook pixel” linked to our Internet presence, we can track particular actions of users after they have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which we will inform you according to our state of knowledge.
Each time you open a web page in our website that has such a plugin, the plugin causes the browser you are using to load and present the visual representation of the plugin from the Facebook server. Therefore, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly to your browser from Facebook and integrated into the website. Therefore, we have no influence on the amount of data that Facebook collects using this plugin. Consequently, we are notifying you of the information available to us.
The Facebook service is told which specific web page you are visiting within our website. If you are a member of Facebook and are logged in to Facebook while you visit our web pages, Facebook detects which specific web page you are visiting within our website through the information sent by the plugin. This is then correspondingly assigned to your personal user account. If, for example, you use the plugin offered by Facebook by clicking on the “Like” button or enter a comment, then this will be associated with your user account and stored there. Even if you are not a member of Facebook, it is possible that Facebook will learn your IP address.
You can prevent the transmission and storage of data about yourself personally and about your surfing habits if you log out of Facebook. You must log out of Facebook before you visit our website. Moreover, a browser add-on called “Facebook Blocker” is available at the following link. “Facebook Blocker” prevents data collection and disclosure of your visitor data in the future. Facebook Blocker can be found at http://webgraph.com/resources/facebookblocker/
17.2 Google Plus
We use the “+1” button from the social network, Google Plus, on our website. This social network is operated by Google Inc. 1600 Amphitheatre Parkway Mountain View, California 94043, USA (hereinafter called “Google”). The button is identifiable by the “+1” symbol on a white and colored background.
Every time you open a web page in our website that has a “+1” button, a visual representation of the “+1” button will be loaded and presented from the Google server on the browser you are using via the “+1″ button”. The Google server receives a message about which specific web page of our website you are visiting. According to the information available to us, Google logs your browsing history when a “+1” button is displayed for a period of up to two weeks for system maintenance and troubleshooting purposes. Your visit to our website is not further evaluated with a “+1” button.
If you press the “+1” button while you are logged in to Google Plus, Google collects information about the URL recommended by you, your IP address, and other browser-related information via your Google profile. This saves your “+1” recommendation and makes it publicly available. Your “+1” recommendations can be displayed along with your profile name and photo in Google services, organic search results, your Google profile, or elsewhere on websites and ads on the Internet.
We have no influence on the amount of data that Google collects with the “+1” button. According to the information available to us personal data is not collected. The IP address is collected and processed only for users who are logged into Google Plus.
We use the short messaging service Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA.
With the help of the “Twitter pixel” linked to our Internet presence, we can track particular actions of users after they have seen or clicked on a Twitter ad. This allows us to track the effectiveness of Twitter advertising for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Twitter, which we will inform you according to our state of knowledge.
When using Twitter, for example, by means of a “re-tweet”, Twitter links your Twitter account with the corresponding websites you used. Twitter passes this information on to other users, in particular your followers. This represents a transmission of data into the USA and thus data processing in terms of data protection law into a third country. Twitter has not informed us about either the content of the transmitted data or about further use of the data. For the Twitter data protection disclaimer, see: http://twitter.com/privacy.
Please note that there is the option to be able to change your Twitter privacy settings in your account settings there at http://twitter.com/account/settings
Integration of Third Party Services
It is possible that third party content will be integrated from other websites within this website, such as videos from YouTube, maps from Google Maps, RSS feeds, or graphics. This always presupposes that the providers of such content (hereinafter referred to as the “third-party provider”) detect the IP address of the user. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore necessary to present this content. We strive to use only such content whose respective providers use the IP addresses solely to deliver the content. However, we have no control over whether the third-party providers save the IP addresses for statistical purposes, for example. We inform users about this insofar as this is known to us.
We are always careful that the European standard for data protection is maintained in order to effectively protect your data.
Phone: 1 800 951 4573
Fax: 1 855 891 0177
E-Mail: Email Service